Downtown Orlando at Night

Florida Hospital International Services has been established to assist international patients and their accompanying family members while visiting our facility. The International Services department will guide you through all the phases of your visit, from the time of your personal inquiry, or that of your physician, to your departure from the hospital.

Florida Hospital International Services
616 East Rollins Street, Suite 103
Orlando Florida, 32803

Telephone: 407-896-1203
Fax: 407-896-9612
Toll Free Number: 800-394-4334 (US, Canada & Mexico)

E-mail Address: FH_International_Services@flhosp.org

Office Hours
Monday through Thursday from 2:30 pm to 5 pm
Friday from 8 am to 4 pm
Closed on Saturday and Sunday

Patient Services
Here are some of the services offered by the International Services department:

• Providing you with a list of physicians and contact information to schedule an appointment
  
• Providing an interpreter for medical appointments
  
• Obtaining cost estimates on hospital fees, physician fees and procedures you will be receiving
  
• Financial arrangements, such as opening an account with local bank, wire transfers, contacting your insurance company or employer to determine authorization requirements needed prior to your visit and other transactions
  
• Travel arrangements, confirming airline reservations, air and ground ambulance, transportation to and from the airport and accommodations
  
• Assistance with religious and cultural needs
  
• Assistance with any emergency situations that may develop while a patient is at Florida Hospital.

Planning for your Visit
We would be pleased to have you choose Florida Hospital for your health care services. When you do, we want you to plan ahead for your visit and will provide you with a list of items we strongly suggest you review to ensure your visit goes smoothly. We encourage you to do this prior to making your airline reservations to allow you sufficient time to accomplish any changes or preparations needed.

Approvals
To eliminate financial hardship, confusion and delays with your visit check with your payer (insurance company, employer, etc.) to ensure all approvals and paperwork have been processed and that you understand exactly how much of the charges they will cover and how much will be your responsibility.

Airline Tickets
It is best to have your return trip with an open date to avoid extra charges which may be imposed in the event of changes in your travel schedule, due to unforeseen circumstances such as delays in travel, due to extended treatment and/or hospitalization.

Dress Comfortably
At the hospital, wear casual clothing and comfortable shoes. A light sweater is recommended all year round since hospital room temperatures are generally very cool. The Orlando climate is warm year around. April through September are the hottest months of the year with frequently 95% humidity, rain and temperatures of 90 degrees Fahrenheit (32 degrees Celsius). From October through March, there is little precipitation with temperatures around 75 degrees Fahrenheit (24 degrees Celsius).

Telephone Calls
Local calls are free inside the hospital. International calls can only be made with long distance telephone cards (available at the gift shop) or collect calling.

Financial Arrangements
Financial arrangements must be approved by Florida Hospital International Services before any appointments can be made for your visit.

Payment Options

• Cash
• Wire Transfers*
• Credit Card (Visa and MasterCard only)
• Insurance (a letter of authorization outlining benefits from the insurance company will be required before you receive treatment)
• Contractual relationship** with Florida Hospital through your employer or insurance company

*A money wire transfer service is available through First Union Bank, eliminating the need to exchange foreign currency.
** If your company wishes to establish a contractual relationship with Florida Hospital, wherein favorable discounts are offered, please call or write to the International Services department.

Checklist
Review these items for your convenience and preparation prior to your departure:

• Passport or other form of photo identification
• Copies of medical records, diagnostic films (CT scans, x-rays, etc.), pathology slides or other information that may apply to your medical situation
• Appointment schedule provided to you. If you forgot it or did not receive one, call the International Services department
• Original authorization letter from insurance company
• Name, address and telephone number of your referring physician(s)
• A copy of your living will
• Books, magazines or any other items to keep occupied between appointments
• Money for payment of services, travel and subsistence